Terms and Conditions
Welcome to the fine print and legal stuff for West Coast Supply.
1.1 This Website is owned and operated by My West Coast (PTY) LTD Reg 2019/11453/407 (“West Coast Supply”, “We”, “us”, and “our”)
1.2 This website governs the ordering, sales and delivery of goods and use of the website.
1.3 These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your”, and “user”) including without limitation each user who registers as contemplated below. By using the Website and by clicking on the “Register” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
1.4 The Website enables you to shop online for an extensive range of goods.
1.5 West Coast Supply makes use of suppliers in and around the West Coast and their information will be made available upon request.
2. Important notice
2.1 These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008.
2.2 These Terms and Conditions contain provisions that appear in similar text and style to this clause and which – may limit the risk or liability of West Coast Supply or a third party; and/or may create risk or liability for the user; and/or may compel the user to indemnify West Coast Supply or a third party; and/or serves as an acknowledgement, by the user, of a fact.
2.3 Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
2.4 If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask West Coast Supply to explain it to you before you accept the Terms and Conditions or continue using the Website.
2.5 Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or West Coast Supply in terms of the Consumer Protection Act.
2.6 West Coast Supply permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
3.1 Please refer to our Returns Policy for more information about returning products (and related refunds, replacements or repairs). The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions). Click Here for more information
4. Registration of Website
4.1 Only registered users may order Goods on the Website.
4.2 To register as a user, you must provide a unique username and password and provide certain information and personal details to West Coast Supply. You will need to use your unique username and password to access the Website in order to purchase Goods.
4.3 You agree and warrant that your username and password shall be used for personal use only and not be disclosed by you to any third party.
4.4 For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.
4.5 You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
4.6 You agree to notify West Coast Supply immediately upon becoming aware of or reasonably suspecting any unauthorized access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
4.7 By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
4.8 You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised West Coast Supply representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
4.9 You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
4.10 You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorized West Coast Supply representative.
5. Conclusion of sales and availability of stock
5.1 Registered users may place orders for Goods, which West Coast Supply may accept or reject. Whether or not West Coast Supply accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorization by West Coast Supply for the Goods.
5.2 NOTE: West Coast Supply will indicate the acceptance of your order by delivering the Goods to you and only at that point will an agreement of sale between you and West Coast Supply come into effect (the “Sale”). This is regardless of any communication from West Coast Supply stating that your order or payment has been confirmed.West Coast Supply will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
5.3 After delivery of the Goods, you may return the Goods only in accordance with the Returns Policy.
5.4 Placing Goods in a shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold West Coast Supply liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
5.5 You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by West Coast Supply, West Coast Supply will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, West Coast Supply will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.
5.6 Certain Goods may not be purchased for re-sale. Should we suspect that any such Goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.
6.1 We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
6.2 Goods are for sale by West Coast Supply, payment can be made for Goods via –
- debit card,
credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.
6.3 You may contact us via our “contact us” page to obtain a full record of your payment. We will also send you email communications about your order and payment.
6.4 Once you have selected your payment method , you will be directed to a pop out window for the applicable purchase price for the Goods.
7. Delivery of goods
7.1 West Coast Supply makes use of in house delivery, no third party couriers or self collect.
7.2 Our delivery charges are subject to change at any time, without prior notice to you, you will see the applicable delivery charges in your cart when you check out.
7.3 Where it accepts your order, West Coast Supply will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
7.4 West Coast Supply’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. West Coast Supply is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
8.1 We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
8.2 West Coast Supply shall not be bound by any incorrect information regarding our Goods displayed on any websites.
9.Gift Vouchers & Coupons
9.1 West Coast Supply may from time to time make physical or electronic gift vouchers (“Gift Vouchers”) and promotional coupons or discounts (“Coupons”) available for use on the Website towards the purchase of West Coast Supply Goods. Gift Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended. More specifically:
Gift Vouchers that are purchased by registered users are valid for 1 year after Sale. Gift Vouchers that West Coast Supply gives away for free are valid for the period stated thereon. In each case, if your Voucher has not been used within that period, it will expire.
Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased or otherwise obtained. If your Gift Voucher value is less than the amount required to cover the full order you wish to place, you may make up the difference by paying via one of our other payment methods.
West Coast Supply is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher, after it has been delivered to you or the email address nominated by you.
There are two types of Coupons; a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon“), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon“).
Coupons are issued in West Coast Supply’s sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
- As a general rule, and unless specified otherwise on the specific Coupon itself:
- – each Coupon can only be used once.
- – only one Coupon can be used per order.
- – only one Coupon can be used on the Website per person per promotion/campaign.
- Percentage Coupons may only be redeemed on purchases with a total cart value of less than R 5,000.
- Where a Percentage Coupon has been used and you wish to cancel any items in the order prior to making payment, the entire order must be cancelled. You will be issued with a new Percentage Coupon and will need to place the order again, without the item that you wished to cancel.
- a Coupon must be used at check-out – it cannot be used later on existing orders.
Coupons cannot be used to buy Gift Vouchers or other Coupons, and cannot be exchanged or refunded for cash or credit. West Coast Supply is not responsible for any harm due to the loss, unauthorised use or distribution of a Coupon.
If for any reason a Coupon does not reflect on the final amount due from you at check-out, you can contact us here to confirm if the Coupon is still valid.
You may be required to submit the original communication containing the Coupon code, and any other information reasonably requested by West Coast Supply, before you are able to use a Coupon.
10.1 We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.
10.2 Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to:
- your name and surname
- your email address
- your physical address
- your mobile number
- your date of birth
10.3 Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
10.4 You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
10.5 Subject to clause 10.6 below, we will not, without your express consent use your personal information for any purpose other than as set out below in relation to the ordering, sale and delivery of Goods.
10.6 We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, West Coast Supply is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
10.7 Ratings and Reviews: When you provide a rating or review of a Product, you consent to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon registration. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details, with a rating or review.
10.8 We will treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy
10.9 West Coast Supply undertakes never to sell or make your personal information available to any third party other than as provided for in this policy
10.10 Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, unless such disclosure is as a result of our gross negligence.
11. Changes to these Terms and Conditions
11.1 West Coast Supply may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.
11.2 Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes unless such disclosure is as a result of our gross negligence.
12.1 The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
12.2 Whilst West Coast Supply takes reasonable measures to ensure that the content of the Website is accurate and complete, West Coast Supply makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by it’s representatives, West Coast Supply shall not be bound thereby.
12.3 West Coast Supply disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
12.4 Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
12.5 Any views or statements made or expressed on the Website are not necessarily the views of West Coast Supply, its directors, employees and/or agents.
12.6 In addition to the disclaimers contained elsewhere in these Terms and Conditions, West Coast Supply also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of West Coast Supply, its employees, agents or authorised representatives. West Coast Supply thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in connection with your access to or use of the Website.
13. Limitation of liability
13.1 West Coast Supply cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or willful misconduct of West Coast Supply, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of our “Contact us” page.
13.2 WEST COAST SUPPLY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
13.3 YOU HEREBY INDEMNIFY WEST COAST SUPPLY AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
14.1 West Coast Supply may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
14.2 You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
14.3 Any failure on the part of you or West Coast Supply to enforce any right in terms hereof shall not constitute a waiver of that right.
14.4 If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
14.5 No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
14.6 No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
14.7 These Terms and Conditions contain the whole agreement between you and West Coast Supply and no other warranty or undertaking is valid, unless contained in this document between the parties.